Terms of sale

1. Who we are

Twine & Tinker (twineandtinker.com) is operated by [Company Name], Reg. No. [Company Number], [Registered Address]. Email: support@twineandtinker.com.

2. Scope

These terms apply to every order placed with us by consumers resident in the European Union. By placing an order you accept them.

3. Products and prices

Product descriptions and images are given in good faith; colours on screen may vary slightly from the real item. All prices are in euros and include VAT. Delivery to EU countries is free.

4. Your order

When you place an order you make an offer to buy. We confirm receipt by email; the contract is formed when we confirm acceptance or deliver dispatch the goods. If an item is unavailable we tell you straight away and refund any payment.

5. Payment

Payment is taken by card (Visa, Mastercard) through our payment provider when you place your order. Card details are handled by the payment provider and never reach us.

6. Delivery

Printed items are made to order and delivered to the 27 EU member states, free of charge; printing takes 1–3 working days and delivery times are estimates. Digital downloads are made available immediately after payment.

7. Right of withdrawal

You have the statutory right of withdrawal described on our Returns & withdrawal page, which also explains when it ends for digital content.

8. Guarantee

All products carry the legal guarantee of conformity for two years from delivery. If an item is not as described or becomes faulty, you are entitled to repair, replacement, a price reduction or a refund.

9. Licence for digital files

Digital files are licensed, not sold. You may use them for personal projects and to make and sell up to 500 physical items per design. You may not resell, redistribute, share or upload the files themselves, in original or modified form. Cross-stitch charts are adapted from public-domain artworks (CC0).

10. Complaints

Please write to support@twineandtinker.com first; we answer within one working day and aim to resolve every complaint within 14 days. You can also contact the consumer authority in your country or the European Consumer Centres Network (ECC-Net).

11. Law

These terms are governed by the law of Romania. As a consumer you keep the protection of the mandatory rules of the country where you live.